Toolbar Installation Tips

Your Internet security settings may be on "High". This will prevent ActiveX controls from running. To install the QEngine Toolbar, you must have ActiveX controls enabled. To do this, follow these simple steps:

1. From your browser, select Tools > Internet Options

2. Click on the Security Tab

3. Click on the Internet icon in the window

4. Change security setting to Medium

5. Click OK

Note : If you are using default MSI installation by clicking "Download Toolbar" button, then above solution is not applicable.

2. During ActiveX Installation, In Windows XP I'm prompted with a "Security Warning" dialog which says

"Windows has blocked this software because it can't verify the publisher

Name: CustomIEComp.cab

Publisher: Unknown Publisher"

Follow the steps below to install the toolbar.

1. Click on "Unknown Publisher" in this dialog.

2. In the "Digital Signature Details" panel click on "View Certificate" button.

3. In the "Certificate" panel click on "General" tab and click "Install Certificate . . ." button.

4. This will bring up the "Certificate Import Wizard" Click "Next" and "Finish" button and Confirm the "Security Warning" by clicking "Yes" button inorder to install the certificate.

5. Click "OK" on both the panel and again click "OK" to close the dialog.

6. Now again Click "Install Toolbar" button in the page and click "Install" in the security warning dialog to install the toolbar.  

3. After ToolBar Installation, I can't find my toolbar in the browser, how do I make it appear?

1. Close all the opened browsers, Restart it again

2. Click the View menu inside Internet Explorer

3. Click the Toolbars menu and you should see the QEngine Toolbar item there

4. If the QEngineToolbar item is not checked, click the item to place a check by the item and the toolbar should now appear.

5. If the toolbar is still not visible, click on the Tools menu, then click Options, then click the Advanced tab and verify the "Enable third-party browser extensions (requires restart)" is checked. This options is available only in Internet Explorer 6.x and higher. If you check this option, please restart your browser.

6. Verify that Active Scripting is enabled in Internet Explorer with the steps below:

7. Select "Tools" > "Internet Options" > "Security" > "Custom Level" > Scroll down to "Active Scripting" under the category Scripting." If the option "Disable" or "Prompt" is selected, please click "Enable." You should now be able to install the Toolbar.

8. If you are unable to move the toolbar, make sure that toolbars are unlocked to allow the movement. Right-click on any toolbar and make sure the Lock Toolbars option is unchecked.  

To hide Toolbar, click on QEngine.drop down button and select hide toolbar.

To show , access your browser's "View > Toolbars" menu and check the "QEngine Toolbar" option.

5. How do I uninstall the QEngine Toolbar for Internet Explorer? 
You can click the QEngine Drop Down of the toolbar and select 'Uninstall Toolbar'.

If you face any difficulties in the above step, you can use the 'Add / Remove Programs' feature on Windows Control Panel. You'll find a program entry for 'QEngine Toolbar'. Click the remove button of QEngine Toolbar entry to uninstall it from your computer.

6. How do I reinstall the QEngine Toolbar for Internet Explorer?

Uninstall the existing toolbar by clicking Uninstall toolbar option present in the QEngine Toolbar menu. Restart the browser and navigate to the home link (For example, "http://localhost:8080") . Install the Toolbar. Restart the browser again.

7. Does using the QEngine Toolbar compromise my privacy?

 We consider your privacy seriously. The QEngine Toolbar does not transmit any information except the normal information that is transmitted whenever you visit any Web site. For example, the toolbar does not collect information regarding your name, address, e-mail address, phone number, etc. When you install the toolbar, you install only the toolbar. No other software is installed.

8. Toolbar download not working :

 If you are connecting QEngine server through firewall. Please check your firewall blocking the file(.msi) download. Contact your system administrator and ask him to get the file. While downloading, if you get the "Security Dialog" which says "Your current security settings do not allow this file to be downloaded", please check the following settings in the Internet Explorer:

1. Go to Tools->Internet Options.

2. Select "Security" tab.

3. Select "Custom Level"

4. Under "Downloads", Please check "File download" was enabled, Otherwise enable the same.  

9. Toolbar downloaded successfully, But asking for Repair/Remove?

1. QEngine toolbar may be already installed in your IE browser.

2. Select the "Remove" option. Click "Finish"

3. Close the UI.

4. Invoke the file again or try to download the file again , Now you will be able to install.  

10. Toolbar installed Successfully, But toolbar not visible?

1. Go to View->Toolbars, Check QEngine Toolbar is enabled.

2. If it is enabled, But not selected, Please select the same.

3. If it is not enabled, Please Go to Tools->Manage Add-ons...

4. Check the status, If it is Disabled, Select the same and make enabled.  

11. What is the system requirements for QEngine Toolbar?

 Yes, you can install QEngine Toolbar in the following operating systems and browsers:

12. QEngine toolbar is not enabled in IE after connecting to the QEngine Server. Only "Connected" button is enabled.

Clear "Cache" and "Cookies" of the browser and restart and connect to the browser.

13. "Install Toolbar" Div shown eventhough toolbar is already installed in IE7 in Windows Vista.

Solution: Invoke Tools->Internet Options and goto "Security Tab" and uncheck "Enable Protected mode" and then restart IE browser and then connect to QEngine.

14. QEngine struck with Detecting toolbar page and does not proceed with connection.

 Open Windows Task Manager and kill all IEXPLORE.exe process under "Processes" Tab. Now launch a new IE browser and connect to QEngine.

15. If IE browser enabled with enhanced with high security settings, then it may not display the page properly.

Add the http://<server host name>:<port> to the "Trusted Sites" through File->Add this site to-> Trusted sites

It will prompt you dialog to add the site to "Trusted Sites". Complete adding the site to "Trusted Site".

Then under "Security Tab" in the "Internet Options" window choose "Trusted Sites" and click on "Custom level" and enable all the activeX related settings.

And restart the browser this will properly navigate to the required page with QEngine toolbar connected to the server.

16. Toolbar is not shown in the Internet Explorer even after installing the toolbar in IE 7 ?

 You should enable third party browser addon in the Tools. Follow the below steps to enable the QEngine Addon, 

  i) Goto Tools->Internet Options

  ii) Select Advanced tab

  iii) Check the check box for "Enable third party browser extensions".

  iv) Save the settings and restart the internet explorer browser.

  v) Now you should be able to see the QEngine toolbar and will be able to record / playback. 

Operating Systems: Windows NT4, XP, 2000, 2003,Vista and Linux 7.2 & above.

Browsers: IE 6.0 , 7.0 & 8.0 Mozilla 1.7.6 to 1.7.12 and Firefox 1.5.x , 2.0.x & 3.0.x