ZohoCorp periodically provides Service Packs which provide new features
(requested by the customers), fixes for certain bugs and document updates
in the form of HTML files. Service Packs can be downloaded from the QEngine
web site and updated into QEngine using the Update Manager tool.
Using the Update Manager
The Update Manager can be invoked by following two ways,
- In Windows, access it through Program Files->ManageEngine QEngine WebTest->Update QEngine
- Executing the file updatemanager.bat/sh
in <QEngine Home>/bin/ directory.
When you start the Update Manager, all the Service Packs that are
already installed are listed and it provides the options to Install, Uninstall
and view the details of any Service Pack.
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Warning : Ensure that QEngine is not running when applying the Service Pack. This prevents any files used
by the application from being over-written. |
The steps to apply a Service Pack are as follows.
Start
Update manager: Run the updatemanager.bat/sh
file in the <QEngine Home>/bin
directory.
Select
the Service Pack file: Click the "Browse" button and
select the Service Pack file (.ppm) to be installed.
Install
the Service Pack: Install the Service Pack by clicking the "Install"
button. You can go through the Readme file of the Service Pack by clicking
the "Show Readme" button. If the Service Pack has some optional
upgrades, it will prompt you to select the same if required and then continue.
View
Readme and Logs: If you want to go through the Readme and the Logs
created during the Service Pack update, check the "View Readme and
Logs" option in the bottom-left corner of the screen and click the
"Close" button. By default this option is checked. If you uncheck
this option and close, the main screen is shown.
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Note : On clicking the "Install"
button, the tool checks whether there is enough space for the installation
of the service pack. If there is not enough space, the tool informs the
user about the lack of space. You must clear the space and then proceed
with the installation. |
Thus, Service Pack is installed in the application.
Viewing the Details of a Service
Pack
You may want to know the details of an already installed Service Pack.
The details are shown in two tabs namely, General and Readme. The details
like the Service Pack name, its description, its size, its time of installation,
and the list of files that are updated are shown in the General tab. While
the readme file is shown in the Readme tab.
The steps to view the details of a Service Pack are as follows.
Start
Update manager : Run the updatemanager.bat/sh
file in the <Product Home>/bin
directory.
View
the Service Pack details: Select the Service Pack whose details
are to be viewed. Click the Details
button to get the details dialog. It has the two tabs: General and Readme.
Close
the details dialog: Click the "Close" button to close
the details dialog. This displays the main screen of Update Manager.
Thus any Service Pack file content can be viewed. You can now continue
with the screen (like viewing the details of another Service Pack) or
quit the tool by clicking the "Exit" button.
