Support
Support and maintenance are ZohoCorp's key competencies. To ensure
that you get an immediate solution to the problem.
User Forum:
We have an
active forum that immediately addresses issues reported. We recommend
the use of forums for healthy communication and knowledge sharing for
registered and non-registered users. QEngine Forum can be accessed at http://forums.manageengine.com/test-automation/qengine
Technical support:
For
obtaining technical support, please post your questions to the QEngine
technical forum http://forums.manageengine.com/test-automation/qengine
To automatically zip the required log files for debugging and send an
email to QEngine support, click the Support tab and from the Support
page, click the Support Information File link to zip the logs files and
send an email to QEngine support.
Also, please provide the following information while sending support
mails:
-
Release version of the product (Ex. QEngine, Release 6.0)
-
Build Number
-
Operating System and version
-
JDK version
-
Stack traces, if any
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Debug messages or hex dumps, if any
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CLASSPATH environment variable, if applicable
-
and any other information.
This helps us provide faster responses to your query.
Sales
For sales and product licensing inquiries, please use the contact
information available in the following URL.
http://www.zohocorp.com/contact.html
You can also send e-mail to sales@manageengine.com or call ZohoCorp
headquarters at the following numbers
Telephone: +1-888-720-9500
Fax:
+1-925-924-9600
Note: Please request for
Sales, when you call us at the above mentioned phone number.
Zoho Corporation Corporate Headquarters
ZohoCorp, the Internet Management Infrastructure Company™ is the
leading provider of open, scalable, extensible and cross-platform
management solutions for managing the Internet and e-commerce
infrastructure. ZohoCorp solutions range in scope from optical and
core internetworking management systems, Cable Modem, DSL, Storage,
Security Management to E-Commerce Application Management. In each of
these fast-growing markets, ZohoCorp is the leading provider of
technology.
Contact Information
Web
Site | http://www.zohocorp.com
|
Zoho Corporation Headquarters | Zoho Corporation 4900 Hopyard Rd., Ste 310 Pleasanton,
CA 94588, USA Phone:
+1-888-720-9500 Fax:
+1-925-924-9600 Email: sales@manageengine.com |
ZOHO Development Center | ZOHO Development Centre 11
Sarathy Nagar, Vijayanagar, Velachery,
Chennai 600 042 INDIA Phone:
+91-44-22431115 (10 lines) Fax:
+91-44-22435327 Email: sales@manageengine.com |
Feedback
We welcome your feedback that will help us improve the product and
provide future enhancements. Post your feedback at: http://forums.manageengine.com/test-automation/qengine
or click the Feedback link in
the Web UI to send an email to us.
